Frequently Asked Questions (FAQ)

1. Are my orders shipped discreetly?

Yes, your privacy is important to us. All orders from Douxy are shipped in plain, unmarked packaging without any explicit branding or product details.

2. Is my personal information safe with you?

Absolutely. We take the security and confidentiality of your personal information seriously. Your data is stored and managed in compliance with all relevant privacy laws, and we do not share your information with third parties without your consent.

3. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor the status and location of your package.

4. Do you offer discreet billing?

Yes, your billing statement will be discreet as well. The transaction details on your credit card statement will not explicitly mention the nature of your purchase.

5. How do I return or exchange a product?

We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping. In the unlikely event that you have an issue with your product and perhaps need a replacement or a refund, we’ll do our best to make this happen. Please review our return and exchange policy on our website for detailed instructions.

6. Is there a warranty on your products?

Many of our products come with a manufacturer's warranty. Details about the warranty period and coverage can be found on the product page. If you encounter any issues with a product, please contact our customer support team, and we'll assist you in resolving the matter.

7. How can I contact your customer support team?

We're here to help! You can reach our customer support team by 0107902088 whatsapp/telegram, or via the "Contact Us" link on our website. This is our email, feel free to ask questions, seek advice, or request assistance with any concerns you may have.

8. Are your products safe to use?

Safety is our top priority. We only offer products from reputable brands that meet or exceed industry safety standards. Additionally, we provide educational resources on safe product usage and sexual wellness on our website.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction and well-being are our primary concerns, and we're here to ensure you have a positive experience with Douxy.